Customer support-focused communities don’t have to be a cesspool of negativity. Learn how to turn yours around.
All tagged community management
Customer support-focused communities don’t have to be a cesspool of negativity. Learn how to turn yours around.
See how Humans of New York (HONY) lays the smack down, without actually smacking anyone down.
Every community needs a quick boost at some point or another. Here's my favorite way to do so.
The key to a relevant dashboard is ensuring that your metrics and KPIs map back to your business objectives.
Learn 3 proven tips to help coax executives into participating in your community.